Aspen Management specializes in managing hotel properties across Alaska. With a commitment to excellence and guest satisfaction, Aspen has grown to manage a significant portfolio, prioritizing efficiency and reliability in property management. The adoption of Xenia has marked a significant step forward in their ability to manage properties effectively.
Aspen Management sought a solution to enhance their property management processes, particularly to address inefficiencies in maintenance handling and procedural inconsistencies across various locations. Aspen was looking for a robust maintenance & work order tracking system, with advanced multi-location reporting capabilities that is easy to use by maintenance technicians. The need for a robust system that could offer real-time communication and task management became apparent as the company expanded its portfolio.
Implementing Xenia transformed Aspen Management's operations. Xenia is currently being used across 7 Aspen hotel properties. The platform's ability to facilitate instant communication and efficient work order management across locations has significantly reduced response times and improved operational consistency. Moreover, Xenia's comprehensive analytics and customizable reporting tools have enabled Aspen to make data-driven decisions, optimizing property management strategies and procedures.
