Newk's Eatery needed a solution to modernize their field audit process while maintaining their high standards for restaurant operations. With multiple FBCs conducting regular visits across numerous locations, they required a platform that could handle both comprehensive Rose Reports and routine line checks while providing flexibility for their franchise model.
The company sought a platform that would eliminate manual calculations and streamline their audit process while being user-friendly enough for field staff to adopt quickly. They needed a solution that could accommodate both detailed biannual audits and regular operational visits, with the ability to customize templates and generate professional reports.
Implementing Xenia transformed Newk's audit process by digitalizing their previously manual systems. The platform's versatility revolutionized their operational oversight by enabling the creation of customized templates for both Rose Reports and line checks. Field Business Consultants can now generate professional PDF reports with integrated photos, seamlessly track audit scores across locations, and maintain detailed historical records of all visits. The platform's flexibility has proven particularly valuable for accommodating menu changes and limited-time offers, allowing consultants to easily modify templates as needed without requiring technical support.
Since implementing Xenia across their network of approximately 100 franchise locations, Newk's has experienced substantial improvements in their operational efficiency. The automated scoring and reporting system has significantly reduced the time spent on administrative tasks, while enhanced documentation capabilities with photo integration have improved communication and accountability. The platform has streamlined the process of conducting quarterly operational visits and biannual Rose Reports, enabling field consultants to maintain consistent standards more effectively across the franchise network through data-driven insights and performance tracking.
