Flirt Retail Stores, initially a single adult retail store in Bathurst, New South Wales, expanded rapidly from four to 14 stores within two years. Liz Carter, leveraging her extensive experience from years of experience in the fast-casual restaurant and retail industries, joined as COO to professionalize and streamline operations amidst this fast growth. The company now employs nearly 50 people and faces the challenges of maintaining consistency and efficiency across its expanding network.
Upon joining Flirt, the Company's COO immediately recognized the need for a robust operational platform to replace outdated processes and manual logs that were failing to support the business's rapid growth. She sought a solution that was not only cost-effective but also versatile enough to handle multiple operational facets from safety to equipment management.
Flirt follows a robust set of daily opening, mid-day, and closing procedures to ensure all stores are maintained up to brand standards. The company wanted to take these manual processes digital, so that new hires and existing hires could interface with an organized solution, where digital records are stored, and issues are flagged, tracked, & resolved.
Flirt Retail Stores embarked on a quest for operational excellence by adopting Xenia's workforce operations platform. Seeking consistency across locations, Xenia replaced informal communication with a structured digital system, enhancing managerial efficiency and reducing administrative burden. Its intuitive design and scalability facilitated seamless integration of new stores, setting the stage for ongoing success.
Customizable Daily Checklists & Issue Flagging
Flirt Retail Stores implemented Xenia to streamline their daily operations, including store opening, mid-day checks, and closing procedures. With Xenia's customizable checklist feature, Flirt could tailor each checklist to meet specific needs, ensuring consistency and adherence to brand standards. Managers easily assigned tasks, tracked progress, and received real-time updates on checklist completion / failures, leading to improved operational efficiency and reduced errors.
Efficient Work Requests and Maintenance Cost Tracking
Xenia's Work Requests feature revolutionized how Flirt handled repair requests and maintenance work orders. Employees from any retail store location can submitted requests directly through the Xenia platform automatically notifying key team members. Managers can swiftly accept/decline, prioritize, and assign tasks, ensuring timely resolution and minimizing downtime. Centralized record-keeping provided valuable insights into maintenance trends and costs, empowering data-driven decisions and optimizing the maintenance strategy for cost savings and operational excellence.
