19 Best Hotel Maintenance Management Software

Top 19 Hotel Maintenance Management Software

For more details, let's see what we have in store for you, in terms of maintenance management software solutions for hotel businesses.

1. Xenia –Overall No. 1 Best Hotel Maintenance Management Software

A streamlined approach is essential for successful hotel operations, from guest requests to preventative maintenance, and that’s where Xenia, as the best hotel maintenance management software, takes care of your maintenance needs.

Xenia is not your typical maintenance software; it is designed with the hotel industry in mind i.e. a cost-effective and user-friendly solution with a very feature-centric approach.

So, how does it fall into place?

The tool offers customized checklists to match the specific requirements of hotel maintenance, delivering a cost-effective solution for your operating needs.

As a result, for any number of multi-location; multi-unit hotel CMMS and asset management operational requirements, you can download and customize these checklists any time.

Not only that, users can also create operational checklists and work orders from scratch. Doing so greatly benefits them as per their specific use-case requirements.

Moving on, the wide sense of adaptability and agility that Xenia offers, simplifies a range of hotel operations, from guest requests and concierge services room to hygiene inspections and emergency protocols.

With Xenia, you get a powerful template builder as well as a public template library.

Checklists, as mentioned a bit earlier, Standard Operating Procedures (SOPs), inspections, forms, records, surveys, and meeting agendas are all examples of what we have in store for you.

Everything is meant to integrate effortlessly into your regular activities. Frontline technicians can use the mobile app to search for and complete tasks, attach photos, complete checklists and logs, and interact with colleagues via integrated chat.

Key Features of Xenia

• ‍Work Order Management: Makes it easier to allocate, track, and complete maintenance tasks.‍
• Preventive Maintenance Calendars: Use calendars to schedule and manage preventive maintenance activities. It helps in the prevention of equipment malfunctions, the reduction of downtime, and the extension of the lifespan of hotel assets.‍
• Safety and Quality Inspections: Xenia makes it easier to implement and track safety to maintain quality control and ensure compliance with safety standards.‍
• Inventory Management: Monitoring meter and operation logs aids in spotting patterns, forecasting repair needs, and improving equipment performance.‍
• Housekeeping Management: Create checklists for maintaining cleanliness and providing a hospitable atmosphere for guests and customers.‍
• Custom Template Building: Create custom templates to personalize the program according to your hotel needs.‍
• Multi-Location Operation: Tailoring tasks to specific places ensures that maintenance efforts are focused and relevant to the unique demands of various room settings.‍
• Integrated Chats for Teamwork: Continuous team communication fosters collaboration, rapid problem resolution, and a collaborative approach to maintenance duties.‍
• Data Analysis and Reporting: Data-driven insights are critical for making informed decisions. The reporting skills of Xenia give significant insights for optimizing maintenance plans.

Pricing

• Free Forever Plan: For upto 5 users with access to all the basic features.
• Starter Plan: $99 for up to 15 users with access to advanced features.
• Premium Plan: $199 for up to 15 users with access to all the core features.
• Custom Plans: Do you want something matching the exact needs of your organization?

Book a free demo today!

2. MicroMain

MicroMain provides an integrated strategy for maintenance management pitched to businesses like yours. This free hotel maintenance management software offers a powerful, versatile, and easy-to-use interface. It's not just about fixing things when they break; it's about overseeing the entire asset maintenance process from start to finish.

The tool decreases expenses associated with unexpected breakdowns and repairs by optimizing maintenance procedures.

MicroMain keeps your assets functioning by sending out pre-programmed alarms, assigning technicians, and implementing advanced preventative maintenance programs. This led to increased productivity and consistency of service with little downtime.

The tool stresses safety above equipment. It contributes to a safer working environment by swiftly addressing maintenance needs. Make safety a priority in the workplace, protecting the safety of your employees and consumers.

Key Features 

• Work orders can be easily assigned, tool usage tracked, due dates defined, and critical asset-related information recorded immediately inside the work order system.
•  Create preventative maintenance plans for your equipment, implement regular maintenance methods, and raise safety standards.
• To keep assets working at their optimal, use stored data and maintenance records to create accurate predictions and conduct maintenance on ideal schedules.
• Profiles are provided to track an endless number of assets, group them, and keep detailed records.
•  Inventory changes are automatically recorded based on work order utilization. Receive alerts when inventory surpasses certain thresholds, allowing you to restock just when supply is running short.
• Performance tracking is used to keep track of how much time is spent on work orders and to generate performance reports over time.

Pricing 

• Free Trial
• Paid version starts from $89

3. VAL-PM Solution

This innovative web-based hotel maintenance management system is designed with one goal in mind: to provide you with a user-friendly system that eliminates maintenance difficulties minimizes expenditures, and, ultimately, boosts your profitability. 

The tool optimizes maintenance task scheduling and tracking, ensuring that your resources are spent efficiently. That way, your employees can focus on other vital tasks.

The solution decreases maintenance expenses by minimizing maintenance issues, which directly impact your business profitability. The hotel managers can reduce the likelihood of equipment or asset breakdown, hence lowering the liabilities associated with poorly managed facilities.

VAL-PM helps managers retain compliance with health and safety regulations, lowering the chance of regulatory concerns.

Key Features 

• 24/7 accessibility, eliminates the need for complicated installations.
• Improve your structure and work prioritization for a more efficient business.
• SMS and email alerts bring you up to date on maintenance issues in real-time, enabling quick resolution.
• Plan future maintenance tasks to ensure proactive asset management. Improve overall efficiency by anticipating and addressing maintenance issues before they become problematic.
• Improve software security and control while safeguarding sensitive data.
•  minimizes the inefficiencies associated with old paper-based operations by switching to a digital system.
• Why It's Important: Reduce clutter, enhance accuracy, and contribute to a more environmentally friendly and sustainable business.

Pricing

• Contact Vendors for customized pricing quotation 

4. GuestWear

This hotel maintenance management empowers your team with advanced hotel management.

The tool acts as a unified hub to improve your operations, increase customer happiness, and empower you. Guestware acts as a single repository for tracking reported issues, resolutions, surveys, and guest evaluations. You get control over every area of your hotel functioning with this all-inclusive view.

Key Features

• Easily create and issue work orders, ensuring that maintenance tasks are completed on time by individuals or teams. For a more effective operation, streamline your maintenance workflow from issue identification to resolution.
• enables you to maintain rooms, assets, and equipment proactively, controlling schedules room by room. Maintain your facilities to ensure that your guests have a positive experience.
• Report room concerns using the current hotel IVR connection, which automatically updates room statuses depending on cleaning routines.
• Streamline communication, improve efficiency in housekeeping operations, and keep the atmosphere consistently clean and appealing.
• To conduct on-the-go room inspections, use a smart smartphone app with inspection checklists.
•  Create a loyal client base, create tailored experiences, and turn satisfied consumers into long-term brand supporters.

Pricing 

• The Guestware Select pricing is $162 per month, per user.
• The Suite pricing is $275 per month, per user. 
• The pricing for Guestware Plus is available upon request. 

5. COGZ

COGZ is ideal hotel CMMS software to not only streamline your workflow but also considerably reduce expenses, which directly contributes to your bottom line.

Key Features

• Users can easily submit requests via email or a simple form while receiving real-time status updates.
• Give your staff the freedom to manage maintenance activities on the go, resulting in a more responsive and agile operation.
• Track stock levels, and consumption rates, and easily generate cost-effective Purchase Orders. Improve inventory management, cut downtime, and make educated decisions about when and what to restock.
• Maintain your equipment, assets, and facilities by tracking and updating maintenance activities.
• Inspect pending work orders by to workers, date, equipment, or priority. Learn about spending patterns and asset costs.
• Integrates preventative maintenance work orders, scheduled task orders, inventory control, and purchase order management into a simple and complete solution.
• Increase your profit margin by removing redundant expenses and conducting a more cost-effective maintenance operation.
• Make informed choices that benefit your bottom line and contribute to the overall success of your business.

Pricing 

• COGZ EZ -$45
• COGZ -$79
• COGZ Enterprise -$99

6. Flexmaint

FlexMaint is a CMMS meant to easily simplify, automate, and manage your hotel maintenance processes. The platform is tailored to your hotel's specific requirements.

Stay ahead of the curve with FlexMaint a tool that adapts to your needs, providing you with the most current and efficient solutions.

Key Features

• Streamline your asset management to ensure that everything is accounted for and in working order.
• Maintain precision in your operations, which is especially important in a fast-paced, service-oriented market like hospitality.
• Track each asset's maintenance history to gain useful insights regarding performance and lifetime.
• Reduce downtime and unexpected malfunctions to provide a consistent experience for both guests and workers.
•  Generate thorough reports to increase overall efficiency and contribute to the success of your hotel.
• Work Order Management simplifies your operations, allowing you to easily inspect unsettled work orders and receive financial clarity to make informed decisions.

Pricing

• Contact Vendor for customized pricing quotations 

7. Hotel Service Pro

Up next, we've got Hotel Service Pro on our list of the best hotel CMMS software.

By simplifying the process of scheduling work orders, informing, keeping track of, and making information for various elements of your hotel, Hotel Service Pro comes as one of the best hotel maintenance & management apps.

The preventative maintenance features from this tool guarantee that your facilities and equipment are always in top condition.

This approach reduces downtime and unplanned malfunctions, making for a flawless and continuous guest experience.

Key Features

• Easily conduct detailed inspections to provide guests a guarantee of quality and safety, encouraging positive reviews and return business.
• Asset management allows you to optimize the lifespan and use of your assets while streamlining your operations by keeping track of their state and condition.
• Make use of operational checklists to reduce mistakes and promote a smooth, effective process.
• Makes it easier to plan, monitor, and maximize your capital investments via effective capital expenditure (Cap Ex) management.

Pricing

• Contact Vendor for tailored pricing quotation

8. Hippo CMMS

Moving on with our best hotel maintenance management solution recommendations, Hippo CMMS comes as more of a household name in the industry.

The less tech-savvy users in the hotel business will love it because of its user-friendly interface, which is perfect for people of all technical ability levels.

Housekeeping and facility maintenance tasks can be easily submitted and tracked using Hippo's work order management feature.

They can additionally document maintenance in great detail by attaching photos taken with their mobile devices to the work order, which helps with logging difficulties, proving completion, and keeping track of details.

Key Features 

• With the help of inventory management software, facilities and maintenance operations can run more efficiently thanks to the data tracked throughout time.
• Managers of stock may check the CMMS data to make sure supplies are always on hand and that inventory levels are optimal.
• With CMMS systems, users can always know where things are and where they should be thanks to real-time inventory monitoring.
• By sending out low-inventory notifications, CMMS makes sure that essential supplies and components are never out of stock and that companies experience fewer expensive disruptions.
• CMMS systems notify maintenance managers when stock levels are becoming low and keep track of the materials and spare components that are vital for equipment repair and maintenance.
• Inventory management software can help managers cut down on or eliminate costly rush orders.

Pricing 

• Contact Vendor for tailored pricing quotation

9. Maintenance Connection

Maintenance Connection's CMMS for Hotels provides a full suite of tools for managing maintenance, making it a great fit for the hospitality sector.

Maintenance procedure libraries, reporting, service requests, inventory control, asset tracking, work order tracking, and preventative maintenance scheduling are all features it offers.

Among the top CMMS for hotels, Maintenance Connection stands out because to its mobile CMMS, which allows both technicians and managers to carry out management activities from anywhere, increasing the software's efficiency and user-friendliness.

Key Features 

• Streamline operations, decrease reactive maintenance, minimize asset failure, prepare your organization for audits, and more by effectively prioritizing, reviewing, assigning, tracking, and documenting work orders. Get ready for audits and more with your company.
• Your team can remain informed about work order changes, asset status, and other activities with the aid of automated alerts. Use documents such as asset manuals and repair records as triggers and alerts to plan maintenance and repairs.
• With features like searchable work records, automatic audit logs, and straightforward document organizing, you can stay in compliance with requirements that are always changing.

Pricing

• Professional: $110/ month
• Mobile CMMS: $58/ month

10. ManagerPlus

With ManagerPlus, a robust Hotel CMMS system, hotel facilities management becomes a piece of cake.

It has powerful asset management tools that can monitor machinery in different places. No internet connection is required for users to handle work orders, conduct inspections, and scan barcodes.

With ManagerPlus's asset management module, all of your equipment and assets can be easily accessed via a single profile.

If users have additional demands related to scheduling, business analytics, or supply chain that ManagerPlus cannot provide, they may easily connect third-party solutions.

The business intelligence (BI) tool it provides is powerful, however, and it does provide data analytics, insights, and reports—both generic and tailored. It links vital business apps across the company with its pre-made APIs.

Key Features 

• Get a grasp on your assets, cut down on the downtime of crucial equipment, and save money on maintenance.
• Get a handle on facility assets and backlogs quickly, keep costs down, and automate maintenance chores.
• By scheduling appropriate maintenance tasks in advance of equipment failure, you can prevent unscheduled downtime.
• Proper asset management requires regular inspections. You can conduct, monitor, and access your inspections from a central location.

Pricing

• Contact Vendor for tailored pricing quotation

11. eMaint

The work order management module of EMaint enables users to create work order requests from any web-enabled device.

You can monitor their progress as they go through the pipeline and allocate them to certain specialists. Oversight of all open work orders is available to managers, who may also sort them by technician, department, or kind.

Hotel work orders and other forms submitted using eMaint can have user-defined fields added or removed automatically.

This is helpful for hotel maintenance management since their demands are different from those of an apartment complex or industrial facility, where you may not be able to handle particularly creative work orders. Form layouts and control field settings can be customized to enforce conventional form completion and limit access to specified roles. For instance, only an admin should be able to designate work orders as "closed."

Key Features

• Find assets quickly in an ordered asset hierarchy, which simplifies management and extends asset longevity.
• Embrace organized and easy-to-use work orders, a drag & drop PM calendar, and automated work orders based on asset data.
• eMaint simplifies enterprise-level reporting, KPI tracking, audit dashboards, and more.

Pricing

• Contact Vendor for tailored pricing quotation

12. Upkeep

UpKeep is one of the top hotel maintenance management software solutions on the market; with its complete Asset Operations Management solution helping businesses take off. 

The CMMS is seamlessly easy to access on desktop, tablet, and mobile devices, so maintenance tasks can be carried out while on the go and working from different locations, all of which improve work efficiency.

The software offers solid maintenance functions that include asset, inventory, and work order management, as well as preventive maintenance to streamline service schedules.

A central tasks overview page gives users the ability to run their finger down the list of upcoming work, due dates, a criticality rating, and assignments to an asset or workers.

Users can add detailed notes, rate the priority on a colorful scale, and through a bulky comms history box in each work task, they can provide an audit of all the conversations that have taken place between team members.

In addition to these features, UpKeep also sets itself apart with its subscription-based service model, which includes on-call phone support, email support, and access to the online knowledge base. 

Key Features

• Schedule and automate routine maintenance procedures to reduce downtime and increase asset longevity. 
• Asset management entails keeping a detailed database of assets, including documenting their usage, maintenance history, and depreciation.
• Simplify the development, assignment, and tracking of work orders to ensure effective job execution and accountability. 
• Track asset downtime to spot patterns, manage maintenance plans, and reduce operational interruptions. 
• Inventory management involves managing inventory levels, tracking stock movements, and streamlining procurement procedures to guarantee that needed supplies are available on time. 
• Develop standardized checklists for maintenance processes to maintain consistency and compliance with safety laws.

Pricing 

• Lite -$20
• Starter -$45
• Professional -$75
• Bussiness+- custom

13. MaxPanda

With an exceptional hotel maintenance management system, Maxpanda builds a suite of cloud-based tools to optimize your department gathering the data you need in real-time. 

Maxpanda CMMS, in particular, is worth checking out because of its real-time asset tracking components that let users watch their assets in real-time and make imperative decisions with full knowledge of what’s going on. It even integrates your maintenance-specific costs right into the accounting package.

This service also comes with push notifications, alerts, reminders, and notices, making sure you know the goings on your properties, and nothing falls through the proverbial cracks. The software is also stocked with hundreds of tool and inventory elements and can trace and locate where your tools are being used. 

What’s more?

Maxpanda's Hotel CMMS offers a variety of extra offerings to customers to further expand on the company’s value proposition, such as third-party integration, data conversion services, and client data uploads. Maxpanda’s subscription model for users is very flexible so firms can match costs to specific needs.

Key Features 

• Maintain accurate inventory records, improve procurement procedures, and assure timely availability of critical goods. 
• Simplify the development, assignment, and tracking of work orders, allowing for more effective job execution and resource allocation. 
• Asset management entails tracking assets throughout their lives, including maintenance histories, usage trends, and depreciation, resulting in greater asset utilization and planning. 
• Proactively schedule preventive maintenance jobs to reduce downtime, increase asset longevity, and improve operational efficiency. 
• Access detailed reports and analytics to provide meaningful insights into maintenance performance, asset health, and cost trends, allowing for data-driven decision-making.

Pricing 

• Contact Vendor 

14. Optii Solution

Another premier solution within hotel maintenance management Optii Maintenance, offers users a wide range of features to help you manage your operation even more effectively.

Task management automation to your operation along with unequalled task tracking features, and multiple property capabilities you will see how hotel management is revolutionized allowing you to run your hotel smoother than ever before. The convenience of task and job automation with unparalleled task tracking as well as the management of multiple properties is all offered on one easy-to-use platform.

Also, Optii Maintenance provides comprehensive tracking functionalities that allow hoteliers to follow the progress of the tasks in real time and gain operational arrow-based insights.

Whether it is tracking the status of maintenance requests, monitoring inventory levels, or assessing the performance of service providers, the software provides the high-level visibility hoteliers need to enable proactive all hotels in their properties providing hotels the visibility they need to take well-being and the services to the next level.

Key Features 

• Create and manage customizable checklists to guarantee that all maintenance activities are carried out swiftly and precisely. 
• Receive quick notifications and status updates on maintenance requests, enabling prompt action and resolution.
•  Create comprehensive reports and analytics to obtain insights about maintenance performance, pinpoint areas for improvement, and make data-driven choices. 
•  Filter and prioritize maintenance activities depending on their status to ensure effective resource allocation and prompt issue resolution. 
• Streamline the administration of engineering jobs from assignment to completion, ensuring that all maintenance operations are carried out precisely and effectively.

Pricing 

• Contact Vendor

15. Hub OS

The software has many other efficiencies built-in to meet these needs; this includes various features that provide a suite of tools to help hoteliers task maintenance as it happens and ahead of time, streamline processes, and give more insight so hotels can run the most efficient way possible. 

Additionally, the software will improve the management of regulatory inspections which will help hotels to ensure hotel compliance with regulatory requirements and for the safety and security of guests and staff.

Through the provision of reports, predictive, previews, and work order maintenance logs, hoteliers will gain valuable insights into how their maintenance is performing, broken down by hotel, hotel group, and manufacturer. The software will provide you with data, making sure that you will be able to see trends and make decisions in terms of the demand following the management.

Key Features 

• Customize maintenance routines to meet your hotel's specific needs, and prioritize chores based on urgency and necessity. 
• Use a simple drag-and-drop interface to quickly allocate maintenance jobs to particular rooms, reducing human labor and mistakes. 
•  Integrate seamlessly with your property management system (PMS) to synchronize guest information, room statuses, and maintenance requests, ensuring that data is correct and up to date across all platforms. 
• Receive fast alerts for maintenance requests, work assignments, and urgent issues, allowing for quick action and resolution. 
• Automatically assign maintenance jobs to the right staff members or departments based on established criteria, guaranteeing effective resource allocation and reducing delays.

Pricing 

• Contact Vendor

16. MaintainX

For a more powerful, albeit more expensive, CMMS for hotels, managers should look at MaintainX. As with most CMMS options on the market, this product is targeting a budget of $40-$70+ per user per month. Basic and Essential plans are great for testing but usage limitations of the plan are very low, and you will likely hit a paywall very quickly.

That being said, MaintainX is an easy to use platform on desktop and mobile that offers all the core maintenance functionality that hoteliers love about Xenia, but includes additional advanced features such as dedicated modules for assets, parts, vendors, meters and purchase orders. MaintainX also has more advanced data analytics dashboards.

While MaintainX can be used for housekeeping, guest requests, lost and found or other frontline workflows, it is not designed to be used this way. This, combined with the added complexity of advanced maintenance features may lead to confusion or difficulty with non-maintenance teams. One other issue with hotel teams is that checklists and SOPs must be assigned to tasks to be used on MaintainX, while Xenia allows self start.

Key Features:

• Work order management
• Work Order Requests
• Preventive maintenance calendars
• Safety and Quality Inspections
• Asset and parts management
• Vendor Management
• Purchase Orders
• In App Checklist Builder
• Data analytics and reporting

‍Pricing:

• Starting at $0, Basic plan is available for evaluation purpose
• $10 ($8.83 Annual) per user per month for Essential Package
• $39 ($32.50 Annual) per user per month for Premium Package
• Enterprise: call to ask

17. Quore

Quore is a cloud-based hotel operations services management tool developed to provide solutions for guest services, engineering, communication, housekeeping and operations. Although Quore is not self described as a Hotel CMMS, their features offer similar value to hoteliers.

For example, Quore can be used to submit and complete work orders on the go. You can record and keep track of daily meter readings and inventory. You can also build preventive maintenance calendars and conduct walk through inspections.

From a maintenance point of view, Xenia and MaintainX outperform Quore, but Quore has a few distinct hotel features that may make it the right fit for you. Quore is built for hotels and is used by teams across the country with great reviews. In addition to maintenance features, Quore can help manage housekeeping, provide guest SMS, lost and found, as well as CapEx management.

Key Features:

• Work order management
• Preventive maintenance calendars
• Safety and Quality Inspections
• Meter and Operation Logs
• Housekeeping management
• Budgeting and CapEx tools
• Dashboards and reports

Pricing:

• Get a 30-day free trial for evaluation purposes
• No public pricing: reports show paid plan starts at a $300 flat subscription

18. Alice

When it comes to stand alone hotel operations software, Alice is the favorite and direct competitor to Quore. It tends to be more expensive and offers a similar feature set with improved maintenance functionality vs Quore. The user interface, although powerful, can be very confusing for first time users, thus there is typically a paid onboarding process.

On paper, Alice is the best of this list to handle Front of the House tasks such as guest messaging, package delivery, concierge, as well as lost and found as their guest chat function outperforms Quore (Xenia and MaintainX only offer internal messaging).

Alice also has the most integrations built on this list. If it is a deal breaker to send data back and forth to your PMS, Alice may be the best choice for you.

In 2022, Alice was acquired by Actabl, and is now the operations arm of an integrated hotel management suite that features brands such as ProfitSword, Hotel Effectiveness, and Transcendent. This is an interesting package for many hoteliers, and if they are able to get over the learning curve, can underwrite a powerful digitization of the business.

Key Features:

• Work order management
• Preventive maintenance calendars
• Safety and Quality Inspections
• Checklists and SOPs
• Concierge and package delivery support
• Guest messaging
• Cost Tracking
• Data dashboards and reports

Pricing:

• No public pricing: Most users report monthly cost between $500-$1500

19. Hotelkit

Hotelkit is a hotel operations management platform built to streamline housekeeping and collaboration across hospitality teams. Their software provides communication, collaboration, maintenance and service optimization tools on desktop and mobile.

For maintenance, Hotelkit can handle work orders, checklist creation, inspections, and PM calendars. For HR, hotelkit can provide news, announcements, handover support, chats, a training handbook and polls.

Like Alice, Hotelkit has integrations built for PMS data sharing to automate task assignment for items such as room cleanings or inspections. Hotelkit was developed and is headquartered in Austria and primarily appeals to a European market.

‍Key Features:

• Work order management
• Safety and Quality Inspections
• Checklists and SOPs
• Calendar for Preventive maintenance and meetings
• News and announcements feed
• Customizable training handbook
• Data reports and dashboards

Pricing:

• Hotelkit offers a 30 day free trial program to new users
• No public pricing:  Pricing information is available on contact

How to Choose Hotel Maintenance Management Software?

As mentioned earlier, managing a hotel is challenging; it is a never-ending business with constant accountability.

Choosing the best Hotel Maintenance Management Software (HMMS) is one approach to ensure that your duties run smoothly and that everything is in the proper state. Here are a few essential standards to evaluate your maintenance software.

1. Critical Features and Functionality

When choosing a Hotel CMMS software, it is necessary to consider key features and functions. You want software that is more than just a digital checklist and offers a broad set of varied inspection features that meet your hotel-specific maintenance needs.

Go for the software that is not only suitable for construction in general but also specific for the hospitality industry. To adequately handle all of the frequent demands in your business, you want the software to handle all HVAC, plumbing, refrigeration, and light fixtures.

2. Task Management

Effective task allocation and tracking are key components of a successful hospitality maintenance program. Without a proper work order management system, it is easy to let things slide through the cracks, resulting in operational hitches and negatively impacting customer perception.

As a hotel manager, you need an HMMS that can handle the work order management process, including quick job assignment, real-time tracking, and an intuitive user interface that your maintenance crew can pick up in minutes and start handling work orders effectively--without hassles from writing.

3. Preventive Maintenance

In the case of hotel maintenance, the saying 'prevention is better than cure' is occasionally pushed to its logical extent. A hotel can prevent costly failua by preparing ahead of time and ensuring that its equipment is constantly in top operational condition.

 Routine checkups on kitchen equipment by employing software can help to extend the life of chairs, as can HVAC system inspections. Moreover, it can proactively combat future maintenance issues.

4. Asset Management

The assets of your hotel are not confined to the physical structure or what is within.

One of the most essential assets within these four walls is the equipment used to carry out the task. Everyday wear and tear in the hotel operation might jeopardize the financial security of the business if not managed appropriately. 

In that sense, a viable approach is to select the best hotel maintenance management software that provides overall asset management, which includes lifespan monitoring of your assets, planned maintenance for each asset, and a complete inventory overview.

5. Analytics and Reporting

Data is extremely beneficial for making informed choices. Any quality HMMS should allow you to gain insight into your maintenance organization in addition to your repairs. It's more than simply task monitoring; it's about pattern identification, identifying areas for improvement, and ultimately optimizing your maintenance plan.

Choose a software system that not only tracks maintenance actions but also provides analytical help. This might take the shape of performance reports, maintenance advice, and data-driven insights that allow you to make strategic decisions

The Main Benefits of CMMS For Hotels

A computerized maintenance management system, or CMMS, can be a valuable tool for hotels looking to improve their maintenance operations.

A CMMS allows hotels to streamline their maintenance processes and improve efficiency, leading to a number of benefits including cost savings, increased productivity, and enhanced guest satisfaction. In this section, we will explore the various ways in which a CMMS can benefit a hotel's maintenance operations.

😃 Ensure a Safe & Reliable Guest Experience

Ask any GM what their main goal of their role is and I guarantee the most common response is to guarantee a safe and reliable guest experience. Hotels live and die by their ability to satisfy guest needs, and a CMMS plays a large role in that mission.

CMMS for hotels ensure a long-term positive guest experience through creating and sustaining a safe, clean and functional hotel environment. Here are a few ways that this comes to life:

• Preventive maintenance schedules help to identify and resolve asset issues before a breakdown occurs, resulting in undisrupted service for guests
• Standardized cleaning and inspection procedures ensure that all aspects of the guest room are fit for guest occupancy.
• Fast, digital communication allows for increased work order resolution speeds to solve guest issues in a timely manner.

Most importantly, all of this data is tracked, measured and easily accessible for busy managers to keep tabs on daily operations. If there is a facilities issue that causes a negative guest experience, a CMMS is the perfect place to see how that problem came to be and how it can be addressed to prevent issues in the future.

🛠️ Trackable Preventive Maintenance & Work Orders

Creating, communicating and tracking preventive maintenance through binders and paper calendars is chaotic and problematic. It leaves room for pencil whipping and neglected servicing as well as outdated processes and poor data storage.

These days, CMMS software for hotels helps to centralize the PMs for every asset into one digital calendar that can be easily updated, disseminated and tracked for progress and evidence of completed work.

Features such as recurring work orders and multiple location selection allow you to schedule multiple preventive work orders in seconds. The time savings of this process are significant and only scratch the surface of the improved functionality of this digital system.

🔃 Identify, Assign, Correct, Improve

CMMS for hotels centralize data collection so that it can be organized and leveraged in decision making. This allows management to identify risks and take corrective action before an asset failure event occurs.  

Improved data collection also allows management to see changes in operational efficiency due to equipment wear. For example, using a CMMS log to record washer fill and empty times can help laundry managers to know if there is an issue with the equipment.

But not all risks are equal and hoteliers have limited resources and time each day.

With a CMMS, management can prioritize the work to be done so that the most important work is always completed on time. By seeing what work cannot be completed in time, managers can make better staffing decisions to better suit their facility needs.

💲Understand Cost and Improve Projections

Cost management is a large reason why a CMMS for hotels is so important. Managers have better maintenance cost understanding with the ability to build parts and cost tracking logs and view work through interactive dashboards and reports.

By pinpointing hours and money spent on each work order, hotel business owners can further introduce process improvements and prioritize work.

With a better understanding of maintenance costs and the reliability of assets through effective preventive maintenance, managers can be confident in their cost projections for the upcoming year. This allows for better strategic decision making and less guessing on the decisions that impact the bottom line.

📈 Data that is Secure and Actionable

Paper and excel sheets are not secure and backed up in a way that provides relief to stressed out management teams. The best solution is the cloud based data storage found in a CMMS for hotels.

This allows for every task, every checklist step, every comment on an asset to be securely stored and accessed when needed. With a CMMS, you will be able to filter and search to find the information that you need quickly and easily.

Exporting reports in both PDF and Excel formats is a breeze, so that you never have to count paper or write an Excel formula ever again.

This is crucial when it comes to legal and compliance risk. Not having a secure, time stamped data trail for work that directly impacts guest safety and health is a huge risk for managers. Instead, a CMMS offers reliable storage that allows managers to pinpoint the actions, or lack thereof, that led to a guest complaint.

How to Avoid “Shiny Object Syndrome” of CMMS Features

With any software, 80% of the value comes from 20% of the features. The biggest advice for selecting a CMMS for hotels is to know what you need and what is just a shiny object that adds little value to the maintenance team operation.

The most complex and powerful software is not always the best for the job. Often, excessive features and ability creates confusion for frontline workers which leads to poor data collection unless additional training sessions are conducted.

Shiny Object Syndrome is when shoppers are so distracted by the “bells and whistles” that they fail to properly evaluate the core functionality that should drive the decision. To prevent yourself from falling into that trap, make a list of the core problems you are looking to solve and compare only those features first.

Start a few free trials and test these functions with your budget and team technical expertise in mind. This will help you to identify the 20% of features that you need so that you can make strategic decisions regarding cost and implementation risk of the solution.

Only when you have narrowed down the field of solutions in this manner should you explore additional functionality that would be nice to have.

Try Xenia, or Try Them All 

The allocation of 10% of hotel expenditures to strategies and solutions aimed at preserving and retaining frequent customers emphasizes the importance of strong customer relationship management (CRM) in the hospitality industry.

Hotel management software is essential for implementing these strategies and ensuring a pleasant experience for both hotel employees and visitors.

It takes research, testing, and teamwork to determine which hotel maintenance management software is ideal for you and your needs.

For this reason, we urge you to try Xenia or even jump in and try a few different things until you find the best one that suits your needs.

To begin with, Xenia offers a free trial that is very useful for testing out their robust feature to enhance your operational efficiency. 

Thank you for taking the time to read this Guide!

Best Hotel Maintenance Management Software- FAQs

What is the Importance of  Hotel Maintenance Management software?

The hospitality sector relies heavily on hotel CMMS software to streamline and optimize maintenance operations.

It facilitates the management of work orders, inspections, preventative maintenance, and other duties necessary for the hotel’s operational excellence.

What is the Best Hotel Maintenance Management Software?

Xenia is the best software for hotel maintenance programs because of its broad feature set, which includes work order automation, preventive maintenance scheduling, asset monitoring, and customized templates.

Its efficient maintenance management and user-friendly interface are specially designed with the hotel industry in mind.

What is the Purpose of Audits and Inspections in Hotel Maintenance?

Without inspections and audits, hotel maintenance cannot operate effectively since they make it possible to identify issues early and take swift action to fix them.

The whole experience of guests is enhanced by this approach. Moreover, it raises the standard of hotel facilities and safety.