Hotel maintenance is a must for providing excellent guest experiences and upholding all-important property values. This maintenance comprises equipment upkeep, installations, property, food, and various other physical items needed to run the hotel property.
Also to note, HVAC, electrical, plumbing, mattress quality, and elevator reliability can add to the quality and satisfaction of your guests.
To that effect, according to Inc. reports you’ll need 40 positive customer experiences to negate the damage of one bad review.
Moreover, the most important factors for guest satisfaction include room quality (24%) and excellent hotel facilities (19%)
Maintenance teams at hotels need to be proactive in getting to the problem before the hotel guest has the problem. The hotel maintenance team needs to conduct regular and routine checks for the entire facility and each room on the premises. A common complaint is bad lighting; guests should not have to walk down a dark hotel corridor.
It can be challenging to keep track of all of the preventive and ad hoc maintenance that needs to be done in a hotel building, especially given its size and complexity.
CMMS programs contain features like work order management and usage logs that will help a hotel maintenance team decrease costs while maximizing facility uptime. By utilizing CMMS software, your operation will run more efficiently and will keep your hotel up which equals higher revenue and guest satisfaction and won’t leave you with unexpected costs.
We surveyed hundreds of hotel professionals to create this in-depth guide to help you find the best hospitality maintenance software for your hotel. Read on..
Best Hotel Maintenance Software
Here's a quick run down of the best hotel maintenance software that you can find right now.
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1. Xenia- Overall Best Hospitality Software
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Xenia is the premiere hospitality management software, offering a powerful and comprehensive tool that was built specifically for hotel operations. In an industry where every minute of downtime costs you, the tool raises the bar by putting hospitality managers in solid command over any maintenance challenge.
This highly cost-effective platform has easy-to-navigate features; hotel managers can avoid the headache of maintenance management in hotels to ensure a smooth experience for staff and guests.
The ideal work order software for hotels is tailored to fit your hotel's unique job requirements with customized checklists. You can create custom checklists from scratch that act as helpful prompts enabling you to complete maintenance tasks with ease and efficiency.
Whether you own multiple locations, have complex asset management challenges, or just need a more flexible solution, Xenia’s got you covered.
This hotel maintenance work order software goes beyond standard pre-built checklists to allow users to build operational flows and work orders from scratch. Hotel managers can tailor the software to match the exact use-case scenarios that they come across day-to-day, ensuring they get maximum benefits and productivity.
The solution maximizes administration efficacy by minimizing time and energy spent on management, maintenance, and guest complaints.
Key Features
- Dedicated Hotel Work Order Management: Effectively allocate, track, and finish maintenance jobs to guarantee prompt resolution of issues and smooth operations.
- Preventive Maintenance Calendars: Plan and manage preventive maintenance operations to avoid equipment problems, decrease downtime, and increase the life of hotel assets.
- Safety and Quality Inspections: Implement and monitor safety measures to maintain quality control, assure compliance with safety requirements, and increase visitor satisfaction.
- Housekeeping Management: Develop customizable checklists for housekeeping duties to ensure cleanliness, hygiene, and a comfortable atmosphere for guests.
- Custom Template Building: Using simple template construction tools, you can tailor Xenia to your hotel's unique demands and specifications.
- Multi-Location Operation: Customize maintenance duties for individual places inside your hotel or across many properties to maintain relevance and efficiency across various situations.
- Integrated Chats for Teamwork: Using integrated chat skills, staff members can collaborate and solve problems quickly, allowing for seamless communication and teamwork.
- Analytics and Reporting: Robust data analysis and reporting capabilities provide significant insights into maintenance trends, equipment performance, and operational efficiency, allowing for more informed decision-making and maintenance plan optimization.
Pricing
- Free Forever Plan: For up to 5 people, including access to all basic features.
- Starter Plan: $99 for up to 15 users, including additional functions.
- Premium Plan: $199 for up to 15 people, including access to all core and advanced features.
- Custom Plans: Do you want something tailored to the specific needs of your organization?
Priced on per user or per location basis
Available on iOS, Android and Web
2. Hotelogix
Offered by HMS InfoTech, Hotelogix is a user-friendly, cloud-based hospitality maintenance software that’s perfect for both startups and hotels that are looking to switch from another system.
It handles everything from front desk operations to housekeeping, and all from an intuitive dashboard.
The core of Hotelogix lies in the seamless integration of essential applications like front desk operations, Point of Sale (POS), housekeeping, etc. which gives Hotels the freedom of using multiple applications and the confidence of seamless integration even if they switch over to Hotelogix.
This integrated approach allows users to manage the multi-functional abilities of their hotels by using a single platform, thus enhancing productivity and streamlining the workflows.
In addition, the software offers a fully customizable user interface, enabling its users to modify it to fit their various needs, and it doesn’t matter if you want to arrange your front desk dashboard widgets, or manage several operations at once – Hotelogix prides itself on its easy-to-use UI which can suit all your requirements.
Key Features
- Effectively manage inventory and pricing across numerous distribution channels to maximize income.
- Assign and track room cleaning duties effortlessly to maintain hygiene and visitor satisfaction.
Comprehensive sales management tools enable you to successfully track sales performance and manage income sources. - Access round-the-clock help for any questions or problems, guaranteeing uninterrupted operations.
- Gain useful insights into hotel performance and visitor preferences with sophisticated analytics tools.
- A thorough Customer Relationship Management (CRM) system will help you manage your visitor interactions more efficiently.
- Streamline property management activities and operations with a consolidated platform to increase efficiency and productivity.
Pricing
- Premium -$65
- Premium Plus -$90
- Platinum -$135
3. Transcendent by Actabal
Next to our list of best hotel maintenance work order software, Transcendent provides the most complete and configurable solution available for some of the largest hotel operators in the world.
Built with a sight on the end-user, the software allows property executives and facility managers to track and protect their assets and documents, optimize maintenance operations, ensure the safety and accountability of their workforce, and make capital planning decisions based on asset-specific data.
This tool offers strong tools and features that help the Engineering teams to streamline the workflows on maintenance, prioritize the tasks, and enhance the overall operational efficiencies, this will ensure smooth and seamless hotel operations.
Powerful reporting and analytics enable you to make informed decisions about your maintenance budgets, resource allocation, and the timing of your capital investments, so you can stay ahead of maintenance needs and minimize unexpected expenses.
Key Features
- Streamline maintenance operations, prioritize jobs, and improve operating efficiency.
- Make informed choices about maintenance budgets, resource allocation, and capital investments with comprehensive asset data and predictive analytics.
- Discover asset performance, maintenance costs, and depreciation patterns to optimize expenditure and maximize asset value.
- Implement strong safety rules, track compliance, and monitor worker operations in real-time to ensure a safe working environment and compliance with regulatory standards.
- Utilizing asset-specific data, you can efficiently track and preserve assets, streamline maintenance operations, and make smart capital planning choices.
Pricing
- Free
- Basic -$16
- Pro -$40
4. MicroMain
MicroMain’s hotel maintenance work order software is designed to increase the efficiency of your company’s operations.
The software has a user-friendly interface, perfect for non-technical users. It creates, automates, tracks, and schedules all of your preventative maintenance activities.
The Software goes beyond just being a tool for fixing things when they break. It takes a proactive approach to Maintenance Management, which is all about optimizing procedures and minimizing costs associated with unplanned, reactive maintenance.
By managing the entire maintenance lifecycle, from work order creation to completion, MicroMain ensures that your assets stay up and running and that your organization gets the most out of its investments with minimum downtime.
Key Features
- The integrated work order system allows you to easily issue work orders, manage tool usage, create due dates, and record essential asset-related information.
- Develop and implement preventative maintenance plans for your equipment to ensure regular maintenance and raise safety standards throughout your facility.
- Use stored data and maintenance records to create accurate forecasts and plan maintenance actions ahead of time, allowing assets to operate at peak efficiency.
- Keep thorough records by tracking an infinite number of assets, organizing them properly, and storing full information for simple reference.
Pricing
- Starts from $99
5. Optii Solutions
Another hospitality maintenance management software that made our list is Optii Maintenance.
The tool centralizes operations, providing you with full visibility across maintenance workflows and enabling team performance improvement.
Optii AI can automatically assign jobs and tasks to certain team members.
This fucntion practically eliminates the need for manual communication between supervisors and room attendants when assigning jobs and checking room statuses.
With this hotel maintenance work order software, tasks won’t ever be missed and it will save time for both the room attendant and the supervisor.
Furthermore, Optii Maintenance helps to maintain service by tracking what departments do and provides a full audit trail and concerns about costs, thus providing a full report of the best expenditure.
Key Features
- Centralizing operations inside a single platform provides complete visibility into maintenance procedures and improves team effectiveness.
- AI automation for room attendant assignments and room status monitoring eliminates manual communication while ensuring flawless task execution.
- Trace audit trails and track cost-efficiency per occupied room to optimize resource allocation and create cost reductions.
- Streamline the supervisor role by intelligently combining activities and resources, improving oversight, and ensuring service quality.
Pricing
- Contact Vendor
6. Hotel Service Pro
When it comes to hospitality maintenance software—especially when you talk about to-do lists, work orders, and seeing all the miscellaneous elements of running a hotel in one piece of software—Hotel Service Pro is one of the best in the business.
By being proactive to maintenance needs, the platform helps managers to minimize unplanned malfunctions from happening, resulting in no downtime, and always flawless operations for the guest.
The extensive asset management capabilities of Hotel ServicePro allow you to control your asset’s life cycles and their respective returns.
This feature greatly aids in operating the assets that are being tracked by state and condition while benefit extraction is optimized. The asset management functionality helps owners/operators save tens of thousands of dollars of cost while significantly increasing the overall operational efficiency.
Key Features
- Easily perform rigorous inspections to assure quality and safety, resulting in excellent visitor feedback and repeat business.
- Asset management entails maximizing asset lifespan and utilization while optimizing operations by monitoring asset state and condition.
- Use operational checklists to reduce errors and create a smooth, effective procedure while completing tasks.
- Comprehensive Cap Ex-management capabilities enable you to successfully plan, monitor, and maximize your capital investments.
Pricing
- Contact Vendor
What is Hospitality Maintenance Software?
The Global Market for hospitality management software is estimated to reach USD 6926.9 million by the end of 2029, at a 9.1% CAGR over the forecast period.
What’s fueling this growth? Let’s take a closer look
This user-friendly software is engineered to furnish hotels with the tools they need to boost customer satisfaction, staff competence, and the bottom line by simplifying the processes of reservation, guest accounting, room assignment, guest service/Hotel Activity coordination, as well as financial reporting.
An ideal hospitality maintenance software offers;
- Streamlined Operations: Hotel maintenance work order software automates processes, increases departmental efficiency, and decreases human error, resulting in greatly streamlined hotel operations.
- Cost Savings: Implementing these software solutions decreases labor costs through automation and can minimize expenses in areas like marketing and distribution.
- Revenue Increase: The program helps optimize pricing and distribution by leveraging data analysis to increase revenue through dynamic pricing and focused marketing methods.
- Enhanced visitor Experience: The software enhances customer service by speeding check-in and check-out procedures and customizing visitor interactions.
- Integrated Systems: Provides centralized management over numerous hotel services, such as reservations, housekeeping, and maintenance, resulting in better coordination.
Which is the Best Hospitality Maintenance Software?
Hotel maintenance work order software is playing an increasingly important role in the hospitality industry. Hotels are consistently striving to provide guests with the perfect experience while remaining operationally efficient, making it crucial to have a strong maintenance management solution in place.
Deloitte recently found that integrating digital technologies helps in achieving enterprise goals particularly financial returns, workforce diversity, and environmental goals by 22%.
That being said, there's no ultimate or "best" solution to date. Since businesses are constantly evolving, so is their requirement.
Our recommendation is to go on a trialing spree and sign up for different free accounts on platforms of your choice. Check to see if the said software is offering future proofing, scalability, and everything against your hotel business needs.
Once you find something you like, you can transition to a paid solution and take things from there.
Streamline Hotel Operations, Maintenance and Quality Assurance with Xenia
Xenia unifies daily operations, maintenance management and quality assurance to help General Managers ensure teams and facilities are effective and efficient.
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Our customers love Xenia's robust use cases including:
Daily Operations
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
💪 Team Accountability
Defeat pencil whipping and disorganized responsibility assessments by standardizing operations with Xenia. Chat with teams on any device, track time, collect photos, and ensure high quality work.
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
Maintenance Management
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
🧰 Preventive Maintenance
Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.
📲 QR Codes
Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.
📁 Equipment Work History
View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.
Quality Assurance
👍 Brand Standards
Put your brand standards in a clear and operational checklist to be attached to work assignments.
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
✨ Corrective Actions
Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.
📋 Analytics and Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
Streamline All Your Hotel Operations With Xenia Today
Hotel operations are chaotic at best.
We get it!
It's time to streamline all your simultaneous hotel work orders, processes and workflows with the best hotel work order software.
Our customers love Xenia's robust use cases including:
🛠️ Hotel Work Orders
Create hotel work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step.
Hotel managers can trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
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