Technology has transformed the hotel industry. Today, there are apps for hotel staff to communicate effectively, ensuring they can promptly address guests' needs, and for customers to place orders and make payments directly at their tables.
These advancements appear small but can make a substantial difference in service quality. And not to mention, these small advancements create a distinction between a good and a great guest experience. This distinction not only enhances customer satisfaction but also plays a crucial role in the overall success of a hotel.
Going from good to great guest experience, nevertheless, requires constant training for hotel staff on new processes and changes. A hospitality training app or learning management system (LMS) makes this easier and ensures every staff member is learning, adapting, and excelling at their roles.
Today, we will explore a carefully curated list of hospitality training apps. The goal is to help you choose a hotel LMS or hospitality training app that meets your specific training requirements.
Let's begin:
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Top 6 Hospitality Training Apps in 2024
Xenia - The Leading Hospitality Training App
Although checklists are a fundamental feature of any hospitality training app, Xenia goes far beyond checklists and is loaded with other key features to manage all other key aspects of a hospitality business as well.
The hospitality training feature by Xenia can completely transform the way you train your staff, regardless of how many units or single units your hotel or restraunt has scattered over multiple places. Thus, no matter a team of 20 or 2,000 hotel employees, Xenia will help your hospitality business perform at its peak.
With options for work orders, preventative maintenance, internal talks, accountability monitoring, inspections, analytics, and team communication, Xenia is flexible and adaptive for both complex, distributed locations and local property management teams.
Frontline workers are the focus of Xenia's platform, which has an intuitive, flexible, and adaptive interface for both web and mobile.
Tailored Templates for Diverse Industries
The hospitality training app by Xenia provides an extensive collection of editable templates that are tailored to the particular requirements of retail and hospitality businesses.
You can save time and easily train and implement the best practices with the aid of readily available templates. The template library of Xenia is developed in a close collaboration with various external business specialists.
These various specialists provided feedback during the development of this library, ensuring that each template satisfies the needs particular to size, scale, and type of business.
Customizable Forms with Integrated Attachments
With Xenia, creating thorough forms and checklists is a breeze. To ensure high standards are maintained throughout your operations and to give clear instructions, users can attach pictures, PDFs, or direct links to SOPs in your jobs.
In addition to standardizing procedures, the photo annotation features hold your team accountable for the difference between what was allocated and what was completed!
Enhanced Hotel Work Order Management with Real-Time Notifications
Work orders can be easily assigned and managed from inside Xenia.
It's now simpler than ever to monitor your operations and make sure nothing is missed with real-time information and notifications on task progress and completions. When a problem occurs, like a guest room that needs maintenance, the management can assign new duties or reassign people right away.
This adaptability aids in upholding the facility's high standards for guest care.
Pricing
- Free Forever: Free for up to 5 users with access to task & work orders, parent assets, internal chats, template builder, etc.
- Starter: $99 / month for 15 users and comes with a work calendar view, work and template reports, sub-assessments, and sub-locations.
- Premium: $199 / month for 15 users and offers unbound access to all the core features.
- Custom: Need something tailored to your organization?
Priced on per user or per location basis
Available on iOS, Android and Web
Typsy
Finding the time to train employees and make sure they have the skills necessary for their jobs is one of the challenges faced by managers in the hospitality industry. This is where Typsy comes in.
Staff training is made simple for hospitality organizations by this Hospitality LMS software, which serves as a training platform. How? It specializes in offering online video instruction from the top hospitality educators in the world, who impart vital hospitality knowledge in the areas of business, marketing, management, and culinary arts and beverages.
At the moment, 350 short skill videos are available (and counting), which hospitality managers can quickly plan while on the go, and staff members may view and access them anytime on their mobile devices.
Key Features
- Easy to Setup: New members can be added quickly and started right away. Automating the training given to new hires can save time and make management's job even easier.
- Team Video: Make a raw, unscripted video of a normal workday or workweek with the team and post it on Typsy to help new team members grasp routine routines, cultural norms, and expectations.
- Operational Training: You can assign staff members to finish training playlists and integrate your operational training with Typsy's video training. This can be an excellent method of teaching the core abilities.
Pricing
- Free Plan: Access to 9 hospitality courses, ad-supported, at no cost.
- Premium Monthly: USD 9.99 per month, includes over 100 courses, ad-free, and digital certificates.
- Premium Annual: USD 99.99 per year, same benefits as monthly but with a yearly discount, plus a 10-day free trial.
Lingio
Lingio, a Hospitality LMS software is designed to speed up frontline training and meet the changing demands of frontline employees, such as those in the hospitality industry.
By concentrating on gamified, interactive mobile courses, Lingio hopes to improve customer service standards in the hospitality sector while also accommodating the particular schedules of staff members.
Save weeks by letting AI design and tailor courses to your needs. Using Lingio's AI Course Creator, you may upload your instructional materials or utilize one of their editable course library templates.
Key Features
- Mobile-first learning: Gives staff members access to a flexible learning environment with gamification through a learning app, allowing them to improve their abilities while managing their hectic schedules.
- Effortless course distribution: Enables the extensive distribution of instructional materials, supporting organizations of all sizes and guaranteeing uniform access to training.
- Extensive pre-built course library: Provides an edited collection of pre-made courses that are ready to use and can be customized to meet specific needs.
Pricing
- Contact the vendor for pricing
Continu
Launched in 2012, Continu provides a basic cloud-based user interface. Their mission has always been to offer a hospitality learning management system (LMS) that is user-friendly, adapts to evolving technological trends, and doesn't overcomplicate the deployment process.
Administrators can develop courses, manage onboarding procedures, administer tests, and more using Learning Tracks.
Because this system is also an authoring tool, businesses can create training materials inside the platform themselves, without the assistance of outside parties.
Key Features
- Mobile-first learning: Provides employees with a gamified, flexible learning environment via a learning app, enabling them to advance their skills while juggling their busy schedules.
- Effortless course distribution: Makes it possible for educational resources to be distributed widely, helping businesses of all kinds and ensuring that everyone has access to training.
- Extensive pre-built course library: Offers a curated selection of ready-to-use, editable pre-made courses that may be tailored to match certain needs.
Pricing
- Contact the vendor for pricing
ALICE
ALICE is a great solution for hotel concierge services that enhances the experience for both staff and visitors. Features that guests will value include the ability to submit work orders for cleaning and repairs and easy access to the concierge or front desk.
Alice makes it easier for you to efficiently handle every part of a guest's stay, from reservations for rooms to wake-up calls. It's available at Actabl, a recently established software company whose sole goal is to meet the constantly changing needs of the most prosperous hospitality businesses on the planet.
Key Features
- Service Delivery: Encourage cooperation among staff members to guarantee that team and visitor demands are fulfilled reliably and promptly.
- Guest Services and Concierge Software: Give your front desk the tools it needs to provide customers with individualized services that are large-scale.
- Guest Messaging: Use real-time messaging to interact with guests in the manner that suits them most.
Pricing
- Contact the vendor for pricing
Innform
Innform focuses on developing and providing top-notch online training globally and provides a customized online training platform for businesses and their staff. With a focus on learner-first features, Innform has gained the trust of well-known hotel chains like Novotel and is GDPR and CCPA compliant.
With Innform, you can help all the staff members in your properties—from the concierge to the executive chefs and managers—develop their talents.
Key Features
- Automated onboarding: Ensures a seamless and effective onboarding process by streamlining the introduction of new colleagues by automating the delivery of video courses, manuals, quizzes, and more.
- Certification: Allows for the awarding of personalized, signed certificates to students who successfully finish compliance courses, enhancing their educational experience.
- SCORM compatibility: Enables learners to quickly and easily distribute learning resources by making it easier to upload and assign pre-existing SCORM courses and quizzes.
Pricing
- Contact the vendor for pricing
Final Thoughts
To succeed in the hospitality industry, it would be beneficial to have the appropriate tools. The needs of your business will determine which hospitality app is best.
Keep in mind that while you shouldn't depend on hospitality training apps for every aspect of your work, some of them could help with productivity, load relief, and improving customer satisfaction—all of which can lead to positive growth in the hotel industry.
Streamline Hotel Operations, Maintenance and Quality Assurance with Xenia
Xenia unifies daily operations, maintenance management and quality assurance to help General Managers ensure teams and facilities are effective and efficient.
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Our customers love Xenia's robust use cases including:
Daily Operations
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
💪 Team Accountability
Defeat pencil whipping and disorganized responsibility assessments by standardizing operations with Xenia. Chat with teams on any device, track time, collect photos, and ensure high quality work.
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
Maintenance Management
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
🧰 Preventive Maintenance
Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.
📲 QR Codes
Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.
📁 Equipment Work History
View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.
Quality Assurance
👍 Brand Standards
Put your brand standards in a clear and operational checklist to be attached to work assignments.
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
✨ Corrective Actions
Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.
📋 Analytics and Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
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