In recent years, work order apps have grown in importance among businesses across a wide range of industries that are looking to streamline and improve company operations.
Almost 37% of maintenance managers say their biggest challenge is getting people to use the CMMS properly.
It could be challenging to narrow down the options to just one work order app due to the abundance of options. The management of work orders includes keeping records, interacting with the team, and monitoring progress. If not maintained correctly, clients can end up feeling lost and out of the loop.
Thanks to work order request software, you have an app that lets client requests work orders, stay connected with the team, and make sure their assets are well-maintained. 54% of maintenance managers say uptime is the most important measure.
The tool can help streamline work order request management, but you should choose the one that works best for your business's needs.
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Best Client Request Work Orders Management Apps
1. Xenia - Leading Choice for Client Request Work Orders
Fed up with work orders falling through the cracks?
Well, Xenia is here to put your dread to an end by streamlining your client request workflow, transforming it from a chaotic scramble to an organized process of excellence and efficiency!
Forget days of chasing down updates or deciphering cryptic emails. Xenia puts you in the driver's seat, offering clear visibility into every request and work order.
Users can submit a request through their in-app dashboard, specifying details with a few clicks.
That's all it takes. The deliverables are then auto-routed to the right team, eliminating unnecessary back-and-forth.
Need to add photos or documents to your work order? No sweat!
But this platform doesn't stop at automating work order and task management; there's tons more to it.
Real-time progress tracking keeps you informed every step of the way. No more phoning for updates – Xenia delivers transparent progress reports, letting you know exactly when your request will be completed.
Plus, communication is a breeze. Need to clarify something? Xenia facilitates easy communication directly with the assigned team, ensuring everyone's on the same page.
So, feel free to say goodbye to the frustration of unclear requests and inefficient processes with Xenia, an app that lets client requests work orders. Sign up with Xenia and experience a client request workflow that's as smooth and satisfying as hitting the "submit" button.
Key Features
- Work Order Requests: Create, deploy and monitor work orders for several teams from a single dashboard. Thanks to the constant stream of information and notifications, you can avoid any possible near misses with confidence.
- Inspections & Audits: Inspections, audit trails for responsibility tracking, and reports branded with your company's logo are all within your reach, regardless of wherever you are.
- Corrective Actions: Maximize the effectiveness of audits and inspections by recycling failed steps to generate shorter tasks. Then, you can simply monitor the progress of the outstanding work by keeping an eye on those corrective actions on your dashboard.
- AI Powered SOPs: Create any number of SOPs through an integrated AI Powered module. Feel free to customize and share these standard operating procedures as per your business requirements.
- Document & Record Management: Guaranteed 24/7 cloud based document storage with 100% up time and instant data retreivability.
- Reports and Analytics: With built-in reporting capabilities, you can get vital insights into your team's performance and improve processes for optimal efficiency.
Pricing
- Free Forever: Free trial for up to 5 users with access to all the basic features.
- Starter: $99 / month for 15 users with access to core features
- Premium: $99 / month for 15 users with access to all core and advanced features + functionalities
- Custom: Need something tailored to your organization?
Available for up to 5 users
Premium for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
2. Workyard
With Workyard's help, businesses can better manage their workforce and foster better communication between management and clients.
The software integrates with popular accounting and payroll apps, helps with project pricing and scheduling, and even lets you monitor your GPS position.
Workyard's key benefit is that it eliminates human error in project planning and work allocation, which in turn helps firms save valuable man-hours. Scheduling the appropriate people at the right times is a breeze using the app's calendar-based organizer, and you can specify tasks with the use of photographs, checklists, and other files.
Key Features
- Task and Job Management: Streamline task and job allocation, tracking, and completion processes, ensuring efficiency and accountability throughout the organization.
- Office-to-Field Scheduling: Seamlessly schedule tasks and assignments from the office to field workers, optimizing resource allocation and ensuring timely execution of tasks.
- Schedule and Task Notifications: Receive timely notifications for scheduled tasks and appointments, keeping field workers informed and ensuring they stay on track with their assignments.
Pricing
- Time Tracking – $6/mo per user
- Workforce Management – $13/mo per user
- Large Workforces – Custom
3. Coast
Businesses can effectively manage their work orders with the help of Coast, a free app that let clients requests work orders.
Over 10,000 businesses rely on Coast, a unified platform for managing all work orders.
With Coast's straightforward solution, paperwork orders, spreadsheets, phone calls, and SMS are a thing of the past. Users can assign and prioritize work orders, along with specific due dates, photos, and the option to schedule their repetition. Workers can complete their work orders from the convenience of their mobile devices using the app, which is accessible 24/7.
To make sure that no work order is forgotten, the app will send out alerts and reminders as the due date approaches. On top of that, you can see exactly where your tasks are in terms of completion thanks to Coast's team chat function, which also makes it easy to delegate tasks to different people in different places.
Key Features
- Workplace Permissions: Define and manage permissions within the workplace, regulating access to sensitive areas or information based on user roles and responsibilities.
- Checklists: Create and maintain checklists for various tasks or processes within the workplace, ensuring that all necessary steps are completed systematically and accurately.
- QR Codes: Implement QR codes for quick access to information or resources within the workplace, allowing employees to scan codes with their mobile devices to retrieve relevant data instantly.
Pricing
- Free
- Starter – $20 user/month
- Pro – $34 user/month
4. WorkStraight
Streamline your workflow and boost employee communication with WorkStraight, a web-based solution for managing work orders.
It has functions including creating work orders, delegating tasks, monitoring progress, communicating with team members, and receiving alerts. Thanks to the software's extensive configuration options, users may tailor project creation and management to their needs.
The ease of use is a major plus for WorkStraight. Employees have little trouble navigating and doing their tasks since the program is user-friendly. Several connectors are also available, which makes workflow management a breeze.
Whether you're in the property management, hospitality, construction, healthcare, or any other industry, WorkStraight is a great fit.
Key Features
- Unlimited Work Orders: Create and manage an unlimited number of work orders, allowing for comprehensive task tracking and management across various projects or facilities.
- Customizable Individual Work Orders: Tailor each work order to specific requirements or tasks, ensuring that the details and instructions provided are relevant and actionable for the assigned personnel.
- Recurring Work Order Tasks: Set up recurring tasks within work orders, automating the scheduling and assignment of routine maintenance or service activities to streamline operations and ensure consistency.
Pricing
- Small Business – $19 per month
- Professional – $39 per month
- Corporate – $79 per month
- Corporate Plus – $149 per month
5. Fiix
Fiix provides an effective solution for maintenance management and is a cloud-based program for work orders.
An efficient tool for monitoring and repairing equipment, the program lets businesses send, monitor, and handle maintenance requests all from one place.
Two versions of its software are available: one that deals alone with work orders and another that is part of its Computerized Maintenance Management System (CMMS).
Work orders, preventative maintenance plans, dashboards, and calendars for upcoming work may all be easily created and managed with the aid of the CMMS, a full-featured maintenance management system. Assets, inventory, and maintenance data may all be better managed with its assistance.
Avoiding the hassles of paper-based processes is as easy as using a work order mobile app. Work request submission and organization, job information storage, trigger setup, and task automation are all made easier and more standardized by the software.
Key Features
- Multi-Site Management: Efficiently manage operations across multiple sites or locations from a centralized platform, providing oversight and control over all aspects of each site's activities.
- Multi-Asset Work Orders: Create work orders that encompass multiple assets or pieces of equipment, allowing for comprehensive maintenance or repair tasks to be coordinated and executed simultaneously.
- Advanced Notifications: Receive customizable and timely notifications for various events or actions within the system, ensuring that relevant stakeholders are informed promptly about critical updates or changes.
Pricing
- Free
- Basic – $45 per user/month
- Professional – $75 per user/month
- Enterprise – Custom Pricing
6. MaintainX
Software like MaintainX's work order system streamlines and automates operations management and maintenance processes for companies.
With this software, users can quickly respond to maintenance requests, write up work orders, and assign them to certain assets, locations, or staff.
In addition, users can see how their work orders are progressing in real time, so they know nothing will ever be missed.
There is a special chat feature incorporated into the software that lets users provide and receive comments and explanations in real-time. Aside from providing users with thorough audit trails and detailed work order reporting, MaintainX also prioritizes tasks based on urgency, ensuring total accountability.
Key Features
- Work Orders with Attached Procedures: Create work orders that include detailed procedures or instructions, ensuring that technicians have all the necessary information to perform tasks accurately and efficiently.
- Advanced Analytics: Access sophisticated analytics tools that provide insights into key performance metrics and trends, allowing for data-driven decision-making and continuous improvement of maintenance operations.
- Meter-Based Maintenance: Implement maintenance schedules based on meter readings or equipment usage, ensuring that servicing and repairs are performed proactively to minimize downtime and extend asset lifespan.
Pricing
- Basic – Free
- Essential – $16 per user per month
- Premium – $41 per user per month
- Enterprise – Custom pricing
7. Orderry
Contractors and field service teams can benefit from Orderry, a mobile-friendly program that manages their work.
Through an array of mobile devices, field experts can swiftly complete work orders while saving time on data processing and fundamental chores.
Work orders, assets, client billing, progress updates, task and component addition, payment processing, and closure enablement are just a few of the many capabilities of this app.
You can expedite the processing of work orders with the help of the software's barcode scanner, delegate tasks to staff using the task manager, and access work order details from any mobile device. One of the most useful aspects of the app is the event feed, which users can use to monitor the progress of individual work orders and see when things have changed.
Key Features
- Work Order Management: Efficiently manage all aspects of work orders, including creation, assignment, tracking, and completion, ensuring smooth workflow and timely resolution of maintenance task.
- Work Order Scheduler: Utilize a scheduling tool to allocate and manage work orders, optimizing resource allocation, and ensuring tasks are completed within specified timeframes.
- Sales: Manage sales transactions, customer interactions, and order processing efficiently within the system, facilitating seamless operations and customer satisfaction.
Pricing
- Hobby – $39/month
- Startup – from $69/mo
- Business – from $99/mo
- Enterprise – from $199/mo
Bottomline
You've seen the top work order software of 2024, and with the right app that lets client requests work orders, you can revolutionize the way you deal with service requests.
Improving response times is important, but so is smart management, effective communication, and maintaining a competitive edge.
Whether you operate with a small team or manage a large-scale operation, our solution is tailored to fit your needs perfectly. But if you're looking for something that ticks all the boxes and more, then you should sign up with Xenia!
Unify Team Operations, Maintenance and Safety Compliance with Xenia
Xenia unifies daily operations, maintenance management and quality assurance to help ensure teams and facilities are effective and efficient.
Our customers love Xenia's robust use cases including:
Operational Execution
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
💪 Team Task Management
Assign work digitally to defeat pencil whipping and disorganized teams. Complete tasks, chat with teams on any device, track time, collect photos, and ensure high quality work.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
Maintenance Management
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
🧰 Preventive Maintenance
Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.
📲 QR Codes
Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.
⚙️ Work Order Requests
Receive, approve and assign work order requests from tenants, regular customers and vendors. Enable requesters to submit, track, and communicate with your team, without access to operations templates or unrelated work orders.
📁 Equipment Work History
View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.
Safety Compliance & Quality Assurance
👍 Concrete Brand Standards
Put your brand standards in a clear and operational checklist to be attached to work assignments.
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
✨ Corrective Actions
Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.
📋 Analytics and Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
Unify Team Operations & Task Management with Xenia: The Best Work Order Request Software
Xenia unifies daily operations, maintenance management and quality assurance to help ensure teams and facilities are effective and efficient.
Our customers love Xenia's robust use cases including:
⚙️ Work Order Requests
Receive, approve and assign work order requests from tenants, regular customers and vendors. Enable requesters to submit, track, and communicate with your team, without access to operations templates or unrelated work orders.
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
💪 Team Task Management
Assign work digitally to defeat pencil whipping and disorganized teams. Complete tasks, chat with teams on any device, track time, collect photos, and ensure high quality work.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
🧰 Preventive Maintenance
Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.
📲 QR Codes
Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.
📋 Analytics and Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
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