What is Quality Assurance?
Quality assurance is the process of ensuring that a product or service meets the standards it was designed to achieve. It's part of quality management, which is the overall approach businesses take to ensure they are producing excellent products and services. Quality assurance is all about checking that a product or service meets its specifications and standards. It's also about checking that all employees involved in making or selling the product or service are following the rules and procedures set out by their employer.
Why is quality assurance important?
Quality assurance is important because it helps ensure that the product or service being provided to customers meets their expectations. Without quality assurance, there's no way of knowing if what you're delivering is what they want. Quality assurance also has many benefits for companies: it helps with employee engagement and morale, it can improve customer loyalty, it can reduce costs by reducing waste or mistakes in production, and it can increase profits through better efficiency. If quality assurance isn't achieved, then a company might be offering products or services that don't meet client expectations—which means those clients won't be happy with the company and may decide not to do business with them again. This can lead to loss of profits and reputation.
How can a manager make sure to achieve quality assurance?
To ensure quality assurance, a manager must be able to identify the critical processes in their organization and then monitor those processes on a regular basis. The goal is not to check on every single process, but rather to make sure that the critical processes are being followed correctly. The manager can then make Standard Operating Procedures for those processes so that their product will be made the same way each time. The resulting data can generate control charts to track key statistics like defects, costs and times. You can also use statistical analysis to figure out whether there are any patterns in the data that could help you improve your process. Managers may also use non-probabilistic sampling techniques so that you're not just looking at averages but also at individual cases. This helps you find out what people want from your product or service and how they use it so that you can improve it accordingly.
