10 Best Hotel Management Software of 2024 (In Depth Guide)

10 Best Hotel Management Software of 2024

Xenia

From guest requests to preventative maintenance, a streamlined approach is necessary for effective hotel operations. Xenia, the best hotel management software, has powerful features that simplify everything from guest management to operational efficiency.

Xenia is not standard management software; rather, it is a feature-rich, affordable solution that was created with the hotel industry in mind. 

How does it fit together then? The hotel management software provides a cost-effective solution for your operating needs by offering tailored checklists to match the unique requirements of hotel maintenance.

Simply put, you can download and modify these checklists at any moment to suit your needs for any number of multi-location, multi-unit hotel maintenance and asset management operations. Users can also start from scratch when creating operational checklists and work orders.

They benefit significantly by tailoring the solution to their specific use-case needs, ensuring the software aligns perfectly with their unique operational requirements.

Moving forward, Xenia's broad sense of agility and adaptability makes a variety of hotel operations easier, from guest requests and concierge services to hygienic inspections and emergency procedures.

You get a robust template builder and a public template library with Xenia. As previously indicated, some of the things we have in store for you are checklists, Standard Operating Procedures (SOPs), inspections, forms, records, surveys, and meeting agendas.

Everything is designed to fit seamlessly into your everyday routine. The smartphone app allows frontline technicians to look for and finish tasks, and attach images, and the mobile app allows frontline technicians to find and finish tasks, connect files, finish checklists and logs, and communicate with coworkers using built-in chat.

Key Features

• Sop’s & A.I. Assistant: Standard operating procedure (SOP) generation and management checklist software for hotels driven by AI that will transform how you maintain, record, and share your hotel's SOPs.

• Scheduled Maintenance Planner: You can improve the effectiveness of other repeating tasks in the hotel environment, expedite weekly activities, and maximize preventative maintenance by utilizing comprehensive task specifications and data collection.

• Work Order Management: Preventive maintenance software for hotels helps to ensure streamlined operations by cutting down on processing times by assigning jobs and tracking progress across several devices.

• Automate Corrective Actions: Create automated steps for smart inspections that can react to events such as failed steps or readings from the meter that are not within the allowed range.

• Smart Inspection Workflows: This feature, which can answer conclusively, opens up a lot of options. It can be used to correct faults in inspection phases, warn management when meter readings go outside of permitted ranges, and provide a variety of additional features.

Pricing

• Free Forever: Free for up to 5 users with access to task & work orders, parent assets, internal chats, template builder, etc.
• Starter: $99 / month for 15 users and comes with a work calendar view, work and template reports, sub-assessments, and sub-locations.
• Premium: $199 / month for 15 users and offers unbound access to all the core features.
• Custom: Need something tailored to your organization?

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Hotelogix

With its cloud-based hotel software, Hotelogix is geared for small and mid-sized independent businesses and provides quick PMS setup. It centralizes front and back office chores, guarantees real-time information flow between departments, and eases mobile operations. 

Reservation chat, expedited check-in and checkout procedures, SMS confirmations for visitors, and real-time rate and inventory updates across many OTAs are just a few of the services the system offers.

Hotelogix clients may now let guests complete pre-check-in procedures by having them upload their information via a smartphone app called Guest Services. In a similar vein, they can self-check out using their smartphones. 

The hotel management software greatly enhances the entire experience of guests by cutting down on wait times and friction at the front desk close to the lobby.

The hotel-facing feature also enables employees to monitor the status of requests for prompt fulfillment. Additionally, hotels can use this as a platform for guest involvement and ask departing customers to provide reviews after their stay.   

Key Features

• Intuitive Dashboards: The user-friendly dashboard of this hotel housekeeping software shows the most recent details regarding the status of each room, arranged neatly in a tabular style. You have easy-to-use point-and-click controls to complete the task quickly in any room.

• Streamlined Channels: With a hotel online distribution channel management strategy from Hotelogix, you can sell more rooms through your hotel website, work with major global distribution systems (GDSs), and update pricing and inventory across multiple online travel agencies (OTAs).

• Detailed Reports: You can surpass forecasts and effectively adapt to market conditions by implementing critical adjustments in your daily operations with the support of Hotelogix PMS reports.

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Pricing

• PREMIUM: $7.99 Per Room Per Month
• PREMIUM PLUS: $11.99 Per Room Per Month
• PLATINO: $17.99 Per Room Per Month

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Eviivo

eviivo provides comprehensive cloud-based software for hospitality and short-term rental businesses. With comprehensive two-way synchronization for OTA bookings, this platform lets users effectively manage staff, over 12,000 booking scenarios, and guest reservations. 

To promote direct bookings and repeat business, it also automates promotions, optimizes rates using dynamic pricing, and streamlines the check-in and checkout procedures. 

To keep ahead of financial operations, eviivo also makes owner-charge calculations and tracking simpler.

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Key Features

• Interactive Cleaning Dashboard: Every cleaner has instant communication with you through their mobile device, and you can automatically manage their shifts and call for emergency assistance if needed.

• Guest Manager: Contactless check-in and check-out are supported by Guest ManagerTM, which also allows you to transmit door or building access codes as well as detailed instructions or photos illustrating how to access the property.

• Branded Personalized Emails: Instead, use our unified messaging capability to automate branded, personalized emails that anticipate your guests' needs at every stage of the booking process.

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Pricing

Contact the vendor for a personalized quote.

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Little Hotelier

A complete property management system (PMS) designed especially for small hotels, hostels, inns, motels, and bed & breakfasts is called Little Hotelier. 

It offers a range of solutions designed specifically to meet the need of smaller lodging providers, including tools for handling reservations, distribution, and front desk operations.

An easy-to-use front desk system, a booking engine, and a channel manager for distribution across several online travel agencies (OTAs) including Expedia, Booking.com, and Airbnb are some of Little Hotelier's key features. It also provides a customer relationship management (CRM) module for keeping in touch with visitors. 

Through its smooth integration with numerous payment methods, review websites, and OTAs, the product offers small businesses a strong ecosystem that helps them run effectively.

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Key Features

• Insights: With Rate Parity data provided by Little Hotelier Insights, you can monitor how your property is marketed on leading online travel agencies. You can detect and act with undercutting of your direct booking channel with ease and speed.

• Channel Manager: Compared to other hotel channel managers, Little Hotelier Channel Manager offers you the most booking channels. This implies additional avenues to reach the local, specialized audiences that are most beneficial to your company.

• Guest Engagement: To create anticipation, send out personalized messages, provide easy digital check-in, present a live digital directory, and gather evaluations and feedback.

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Pricing

Contact the vendor for a personalized quote.

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RMS Cloud

For companies managing a portfolio of properties, RMS Cloud provides an all-inclusive solution. Regardless of the number of locations, it gives property managers the tools they need to streamline operations.

Property managers can't live without features like real-time reporting, automatic messaging, and dynamic pricing that RMS Cloud provides. In order to offer a complete management solution, it also connects with top third-party apps used in the hospitality sector, such as payment gateways, OTAs, and POS systems.

Key Features

• Hundreds of Integrations: You can manage all aspect of your business operations on a single platform because we have a partner for anything you need.

• Software That Scales: Software that is hosted in the cloud that is dynamic, readily integrates across several places, and allows you to view your data at any time, anywhere.

• Smart & Seamless Payments: Offering RMS Pay to your visitors at any point of sale allows you to securely manage payments across your business with cutting-edge security.

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Pricing

Contact the vendor for a personalized quote.

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5stelle

5stelle simplifies all tasks connected to lodging by providing a full client management system. With the help of this hotel channel management software, customers can effectively manage quote requests, customize offers, handle bookings from several channels, enable mobile check-ins, manage requests and billing, and track customer satisfaction to encourage positive word-of-mouth.

Key Features

• Shared Database: You will be able to establish your best rates and CRM policies by generating synergy and customized offers because the database is centrally located.

• Centralised Availability: One platform can be used to manage different accommodations, centralizing availability overall. Real-time revenue and sales growth will be achieved by your central reservation department.

• Business Intelligence: Discover everything about your hotel in real time with our 40+ interactive dashboards. a true toolkit of data, charts, and reports to comprehend industry and hotel trends and, as a result, organize all activities, both short- and long-term, strategically.

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Pricing

Contact the vendor for a personalized quote.

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InnRoad

Designed specifically for independent hoteliers, InnRoad offers a platform that integrates effortlessly with many of the leading online travel agent websites and boosts revenue through commission-free direct bookings. 

Features of the solution include PCI compliance, limitless training, simple group booking administration, and configurable reports. 

Along with working with several credit card processors and supporting rate management for improved revenue forecasting and budgeting, InnRoad is also connected to popular online travel agent websites.

Key Features

• Task Management: You can spend more time ensuring tasks are completed and less time creating to-do lists when you use innRoad's hotel task management solutions.

• Hotel Reporting: With simple-to-read hotel reporting tools and real-time data that anyone can understand, you can get the whole picture.

• Self-Check-In: Prior to visitors arriving, gather important information so they can check into their rooms more quickly and your front desk staff can spend less time doing paperwork.

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Pricing

Contact the vendor for a personalized quote.

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SynXis Property Hub

With its cloud-native, tablet-compatible technology, SynXis Property Hub streamlines daily operations for limited-service hotels. 

Using an integrated front office kiosk to speed up guest check-in and checkout, minimizing revenue loss through a single source of truth, and preserving data security through end-to-end tokenization with reliable payment gateways are just a few of its main advantages. 

It also provides chain-level property management system setup features. With SynXis Property Hub, hotel operations software that leverages the central reservation system (CRS) to help staff operate accurately and efficiently, you can access your property from anywhere, enable mobile check-in and check-out, and assist group management.

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Key Features

• Intuitive Design: Shorten the time it takes to complete regular chores and turn employee training from weeks to days. Workflows that are easy to use can help staff become more proficient and learn new skills more quickly. This includes handling room rates and inventory, updating room statuses, and helping customers.

• Cloud-native Technology: With a tablet-compatible interface, you can manage your property while on the road and access it from any location. Gain secure, fast access to profile data and important business indicators. Utilize an easy-to-use dashboard to monitor daily property activities and swiftly complete basic tasks.

• Integrates with CRS: Utilize the CRS as a single system of record for pricing, bookings, and guest profiles to maximize revenue. Get rid of inconsistent data and align availability, rates, and content. Make that the data is current and compliant with the CRS to avoid overbookings.

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Pricing

Contact the vendor for a personalized quote.

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Cloudbeds

Your hotel's booking engine, OTA channels, and property management system are constantly in sync when you use Cloudbeds. Utilize a common reservation calendar to streamline front desk operations and reservation administration. With only one click, instantly adjust your availability anywhere.

Particularly for limited-service hotels, traditional property management systems can be cumbersome and don't always provide the ideal user experience when it comes to onboarding new employees.

For pricing, reservations, and guest profiles, hotels are also lacking a single system of record if they do not have an integrated hotel management software that is linked to the CRS. 

Limited-service hotels can benefit from SynXis® Property Hub from Sabre Hospitality, which provides a cloud-native and simplified solution for managing reservations, folios, accounting, housekeeping, and reporting.

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Key Features

• Guest Check-in/Check Out: Simplify the front desk experience for your guests with a one click, guaranteeing smooth and efficient arrivals and departures.

• Drag and Drop Calendar: Our user-friendly calendar is designed to make everyday tasks at the front desk easier. Upgrade visitors, view remarks, reserve a room, and quickly change room availability and rates for use across all of your distribution channels.

• Real-time Synchronization: Our one platform allows for continuous, precise updates to optimize reservations while preserving uniformity in room availability and costs throughout all platforms.

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Pricing

Contact the vendor for a personalized quote.

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Canary Technologies

Say welcome to happy guests, better money and well-oiled operations. No matter your hotel type and size, Canary’s Guest Management solutions include everything you need in one, easy-to-use platform.

Boost 5-star reviews by 300% and witness your bookings and ADR skyrocket. Gather reviews from visitors automatically by using a post-stay survey. Permit visitors to post reviews on well-known third-party websites, such as Google and Tripadvisor. With Canary Upsells, customers can easily purchase popular services and amenities with their phones. 

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Key Features

• Mobile Check-In & Checkout: Using a mobile device, guests can check out quickly and avoid going via the front desk.

• AI-Powered Guest Messaging: Using Canary Guest Messaging, prioritize guest inquiries, reply twice as quickly, and let AI handle the response. With the use of an extensive dashboard, expedite guest inquiries with automated, broadcast, and direct messaging.

• Digital Authorizations & Payments: Canary Digital Authorizations is a PCI level-1 compliance solution that offers a secure and user-friendly substitute for unsecure paper and PDF credit card authorization forms.

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Pricing

Contact the vendor for a personalized quote.

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What Features to Consider in a Hotel Management System?

Various modules are available from hotel management software based on your demands as a hotel operator. But there are some characteristics that every hotelier needs to be aware of.

1. Reservations & Bookings

Any hotel that wants to manage reservations must have a dependable reservation system. A PMS system cannot handle your bookings or your hotel's earnings without reservation management.

Effective reservation management enhances visitor satisfaction, boosts income, and lowers the possibility of unanticipated overbookings.

Through the use of a channel manager, hotel PMSs can establish connections with OTAs (Online Travel Agents), Google, and travel agencies, among other distribution channels. Regardless of the internet channel you choose, this interconnectedness guarantees that your reservations are submitted and accurate.

If the majority of your reservations come from sources other than booking engines on your hotel's website, channel managers are great.

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2. Customer Relationship Tools

It's critical to establish trust with your clientele. However, it can be challenging to remember awards, points, and visitor preferences.

Guest incentives, points, and preferences can be tracked with features available in a PMS that integrates with a CRM (customer relationship management tool).

Nothing compares to individualized services, and hoteliers can provide outstanding guest experiences and foster repeat business with the help of a strong CRM.

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3. Real-time Updates

Being organized is essential while managing employees. Real-time updates for maintenance, conference and events, and cleaning staff are provided via PMS software. Experience seamless room turnover at its best.

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4. User-friendly Interface

A PMS software with millions of functions is great, but if it's unclear, it's not very useful. A PMS software that your team can rapidly get used to is ideal. This will guarantee that your hotel operations can run smoothly every day.

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5. Extra integrations

The capability of further integrations is another factor to take into account. Additional revenue management tools, online booking engines (for direct bookings), and channel manager choices to link your PMS to OTAs are all offered by certain PMS systems.

Forget about connecting your hotel to only one travel agency; in just a few easy steps, you can now connect it to major players like Expeda, GoogleHotels, and Agoda. Your annual revenue and the hotel operations will appreciate it!

Are you ready to look at a couple hotel management systems? It's time to look into the options when you've decided on the features you want. 

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Benefits of Hotel Management Systems

Here are some of the benefits hotel management software could offer your business.

1. Higher Satisfaction For Guests

Positive encounters between you and your guests will build greater trust with a PMS that integrates a booking engine and front desk capabilities. In order to increase guest happiness, a PMS system is essential, offering everything from personalized rewards to simple check-in. Keeping customers satisfied is the aim, regardless of whether you specialize in vacation rentals or hostels.

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2. Better Online Visibility

A lot of things influence your online presence, such as selecting the appropriate hotel management software. Guesthouses and independent hotels frequently use guest-facing software to boost their web presence. Chatbots on hotel websites and guest portals upsell your experience by always prioritizing the needs of the client.

Here, smartphone optimization plays a key role. Bookings made through a mobile device or app are more common. For help and inquiries, a PMS with smartphone-optimized technology is therefore necessary.

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3. Less Time on Admin Tasks

Saving time on administrative work is obviously beneficial because we are all busy. You can save hours by using a cloud-based PMS program with an excellent booking system. Having finished your administrative and event management tasks, you will have more time to attend to your guests' comfort.

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4. Improved Revenue Management Systems

The management of revenue is essential to all businesses. You can manage your revenue with pricing tools if you have the correct hotel PMS. Because precise data updates are available, you can adjust rates based on seasonal demand. Goodbye, standard prices. Hey there personalized prices and exclusive deals.

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5. Reliable Daily Reports

Data never lies. Therefore, it is imperative that all independent hoteliers and hotel chains catch up on their daily reporting. Using the most recent data, back-office workers can decide on important operations and marketing decisions. Furthermore, you can access real-time data anytime you need it.

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6. Increased Bookings

In the end, your property management system's features all work together to raise your income. It is essential to the success of your hotel, and cloud-based solutions can take care of the grunt work.

PMS software works for you, from promoting your hotel on additional OTAs to providing real-time occupancy data. Channel managers and direct booking channels are essential aspects to consider.

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Wrapping It Up

Our list of the top hotel management software should help you get started, even if selecting the finest HMS can be difficult and usually involves a lot of trial and error.

Naturally, the decision will also be based on your spending limit and needs. Nevertheless, rather than offering comprehensive hotel management, the majority of HMS solutions available today simply address a portion of the issue or a single feature.

But what about Xenia?

Xenia is the all-in-one hotel management software you need to streamline your operations. 

With features like real-time task tracking, preventive maintenance scheduling, and easy team collaboration, Xenia helps enhance efficiency across the board. Its intuitive platform covers everything from work orders to asset management, ensuring your hotel runs smoothly. 

Plus, with a free trial, you can experience firsthand how Xenia can meet your hotel’s unique needs.

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